We have a brand new book sorting machine in our library. Many years ago, someone up high in the library world insisted that our library be ‘state of the art’ whatever that means. I think it means they didn’t want people actually reading books, they thought people would come into the library and ‘process information’. Or admire the architecture, I don’t know. Personally I don’t go to libraries to look at how the walls are decorated. Anyway I might have mentioned how we ended up with television sets and computers and way too many thing geared for our ‘entertainment’ as if we were some kind of video game arcade. Our library they insisted, would be everyone’s living room although I want to ask where are the coffee tables for our coffee table books. It’s funny even the cafe next door doesn’t have coffee tables. You can hardly fit a book on their piddly little cup holders.
Back to the sorter. This big behemoth of a machine, costing an amount that I’m sure would be too scandalous to publish on the internet, is installed in our already cramped workroom and supposedly checks in our books for us. We just have to put them on the trolleys. There are five bins, one for in-transit items, one for items for our branch, one for audiobooks, one for requests and one that is for everything else. The majority of the books that come through are sorted into the ‘everything else’ bin because half the libraries don’t have RFID yet. Unfortunately we still have to check in books that need book slips and the ‘eveything else’ bin, only one bin actually is ok to put the books back on the trolleys. And the problem is, these bins are not hip height, they are below waist height meaning we have to squat and continually lift books OUT of the bins and then take them again a fair distance to were we ordinarily check in the books.
All very tedious and backbreaking. It’s such a marvellous un-invention, a labour saving device that produces MORE labour, so that we need MORE people do do a job that usually only one person needed to do. And when the books get stuck on the little conveyer belt, we have to monitor that as well, not to mention the queues to the returns slot by borrowers wanting to return their books, which the machine requires one by one. It also has a funny voice that tells us when the bin is full, except it sounds like ‘bolufeul’ and every so often gives a temper tantrum.
I don’t think I’ve ever needed a receipt to say I’ve returned a book but apparently the machine wants the option to give me one, to add to the wads of silly eftpos receipts I carry in my wallet. If I buy lunch and already eaten it why do I need a receipt? I can’t return my lunch after having eaten it! I suppose its for those very few times that a book is returned to the library without being checked in properly but as many books coming from the legacy councils in Auckland don’t have RFID tags in them at the moment it’s not actually that useful. And I have no clue when that is going to happen.
Anyway as I said..I really don’t like it. I’m not against technology, just when it doesn’t work! I did ask if they actually bought the machine or we were just renting it, you know, to test it out. That way, if it didn’t work out, we could give it back. When you ask hard questions, you don’t get a straight answer. So, any fellow library management people with delusions of grandeur over their fully automated library – the moral of the story (yes, remember when stories had morals?) is if you are to spend loads of money on automation make sure you TEST it out before using it! Make sure it is user friendly and ergonomically sound. Don’t put money up front for a lemon, don’t believe the hype, and don’t buy sorter that was probably designed for a biscuit factory. The scary thing is I was told that all our libraries will eventually have them.
For every tree is known by its own fruit. For from thorns men do not gather figs, nor of a bramble bush gather they grapes. Luke 6:44

